Contact Us First
Before sending anything back, reach out to our customer service team by phone or email.
Customer Promise
Our Refund Policy
Simple, fair, and transparent — we stand behind every single order we ship.
The Short Version
Not satisfied? No worries. You have 30 days from your invoice date to start a return. Just contact us first to get your Return Authorization Number (RGA) and our team will guide you. A 20% restocking fee may apply on some returns.
How To Return — 4 Easy Steps
Get Your RGA Number
We'll send you a Return Goods Authorization (RGA) number. Think of it as your official return ticket — every return needs one.
Send It Back in 30 Days
Pack your item securely and ship it back within 30 days of your invoice date. After that, we may not be able to accept it.
Refund is Processed
Once we receive and inspect the return, we process your refund. A 20% restocking fee may apply on eligible items.
Please Read This Carefully
Returns requested after 30 days from the invoice date will not be accepted. All returns must include a valid RGA number — items returned without one will not be processed. We reserve the right to refuse any refund if we determine the return policy is being abused.
Policy Rules at a Glance
- 30-Day Return Window — Returns must be initiated within 30 days of your invoice date. Requests after this window may be declined.
- RGA Number is Required — Every return must include a Return Goods Authorization number. Contact us before shipping to receive yours.
- 20% Restocking Fee — A restocking fee of up to 20% may be applied to eligible returns to help cover handling and inspection costs.
- No Policy Abuse — TAAF Trade reserves the right, in its sole discretion, to refuse any refund request deemed to be misusing this policy.
- Always Contact Us First — Do not return items without prior authorization. Unauthorized returns will not be accepted or refunded.